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Processes and Operations: Efficiency is at reach for Managers

Updated: Feb 9

According to a study by Smartsheet, operations employees lose an average of 1.5 days per week on manual, repetitive tasks. This is equivalent to 6 hours per week, or 312 hours per year.

If you are an operations manager, you should consider automating as many manual tasks as possible. This can help you to improve the efficiency and effectiveness of your operations, while also freeing up your employees to focus on more important tasks.

Moki estimates that with our tool operations employees or process owners can save time as follows:

  • Scheduling: Programming of teams’ activities/routines (5hrs/week).

  • Data Collection/Entry: Collecting data through checklists, verification forms, auditing and uploading, or syncing data into a system of record (6hrs/week).

  • Remediations: Fixing issues and unconformities found within the operations (6hrs/week).

  • Reviewing: (6hrs/week).

  • Approvals:  Approvals, sign offs, and confirmation requests (30hr/week).

  • Updates:  Requesting status updates and other information (3hr/week).

  • Reporting:  Collecting, consolidating, and presenting metrics, indicators or results (8hrs/week).

However, the amount of time lost can vary depending on the specific industry, the type of operations work being performed, and the level of automation in the workplace. There are several benefits to automating manual operations tasks, including:

  • Increased productivity;

  • Reduced errors;

  • Improved employee morale;

  • Reduced costs.

So, what would workers do with that time back? Nearly three-quarters (72 percent) of workers say they would use that extra day (or more) a week of time saved through automation to do work that is more valuable to their organizations, and 78 percent would focus on the more interesting and rewarding aspects of their jobs.


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